Welcome to Mussoorie Hotel. By making a reservation through our website or staying at our property, you agree to the following terms and conditions. Please read them carefully before confirming your booking.

Guest Agreement

All bookings are subject to availability and acceptance of these terms. We request all guests to respect the property, staff, and fellow guests to ensure a comfortable and pleasant stay.

Guests are required to present a valid government-issued ID at the time of check-in. Foreign nationals must provide a valid passport and visa.

We reserve the right to refuse accommodation or cancel bookings if incorrect, misleading, or fraudulent information is provided.

Reservation & Payment Policy

All reservations must be secured with a valid payment method. In certain cases, an advance payment or deposit may be required.

Full or partial payment must be made as per the selected rate plan. Prices are subject to applicable taxes as per government regulations.

Promotional offers or discounts cannot be combined unless explicitly stated.

Check-In & Check-Out Timings

• Standard Check-in time: 2:00 PM
• Standard Check-out time: 11:00 AM
• Early check-in or late check-out is subject to availability and may incur additional charges.

Cancellation & Refund Policy

Cancellations and refunds are governed by the policy applicable at the time of booking. Guests are advised to review the cancellation terms before confirming their reservation.

• Free cancellation (if applicable) must be done within the allowed time period.
• Late cancellations or no-shows may attract full or partial charges.
• Refunds, if applicable, will be processed within 5–10 business days.

Guest Conduct & Property Usage

Guests are expected to behave responsibly during their stay. Any damage to hotel property, misconduct, or violation of rules may result in penalties or eviction without refund.

Smoking, alcohol consumption, and loud music are allowed only in designated areas. Illegal activities are strictly prohibited.

Children & Extra Bed Policy

• Children below 6 years may stay free using existing bedding.
• Extra beds are available on request and subject to additional charges and availability.

Pets Policy

Pets are not allowed unless explicitly mentioned under a specific booking category. Violations may lead to cancellation without refund.

Limitation of Liability

Mussoorie Hotel shall not be held liable for any loss, theft, damage, or injury suffered by guests during their stay, except where required by applicable law. Guests are responsible for safeguarding their personal belongings.

Force Majeure

We shall not be held responsible for failure to provide services due to circumstances beyond our control, including natural disasters, government restrictions, or unforeseen events.

Policy Updates

We reserve the right to update or modify these Terms & Conditions at any time. The latest version will always be available on our website. Continued use of our services constitutes acceptance of the updated terms.

Contact Us

If you have any questions regarding these Terms & Conditions, please visit our Contact Us page or email us at info@mussooriehotel.com.