At Mussoorie Hotel, we aim to provide a transparent and fair booking experience for all our guests. This Refund & Cancellation Policy outlines the terms under which cancellations, modifications, and refunds are processed for reservations made through our website.

1. Cancellation Policy

Cancellation terms may vary depending on the rate plan selected at the time of booking. Guests are strongly advised to review the cancellation conditions mentioned during the reservation process.

• Bookings eligible for free cancellation must be cancelled within the specified time frame before the check-in date.
• Cancellations made after the allowed period may incur partial or full charges.
• No-shows (failure to check-in) will be treated as cancellations and may be charged in full.
• Non-refundable or promotional bookings are strictly not eligible for cancellation or refund.

2. Refund Policy

Refunds, if applicable, will be processed only in accordance with the cancellation terms of your booking.

• Approved refunds will be credited to the original payment method used at the time of booking.
• Refund processing may take 5–10 business days depending on your bank or payment provider.
• Any transaction or processing fees (if applicable) may be deducted from the refund amount.

3. Booking Modifications

Changes to your booking (such as dates, room type, or guest details) are subject to availability and may result in additional charges or rate differences.

Please contact our support team in advance for any modification requests.

4. Early Check-out

In case of early departure after check-in, no refund will be provided for unused nights unless otherwise agreed by the hotel management.

5. Payment Disputes

If you notice any billing discrepancy or unauthorized transaction, please contact us immediately. We will investigate the issue and coordinate with the payment provider to resolve it as quickly as possible.

6. Third-Party Bookings

Bookings made through third-party travel platforms (such as online travel agencies) are subject to their respective cancellation and refund policies. Mussoorie Hotel is not responsible for processing refunds for such bookings.

7. Force Majeure

Mussoorie Hotel shall not be held responsible for cancellations or changes due to events beyond our control, including but not limited to natural disasters, government restrictions, strikes, or emergencies.

8. Policy Updates

We reserve the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on this page.

9. Contact Us

For any questions regarding cancellations or refunds, please contact us at info@mussooriehotel.com or visit our Contact Us page.