Welcome to Mussoorie Hotel. We are committed to providing a secure and seamless payment experience for our guests. This policy outlines how refunds, payment issues, and disputes are handled for bookings made through our website.

1. Overview of Refunds

Refunds are processed based on the cancellation and booking terms selected at the time of reservation. Guests are advised to review the specific refund and cancellation conditions before confirming their booking.

2. Conditions for Refund Requests

Refund requests may be considered under the following circumstances:

• Duplicate or incorrect payment transactions
• Valid cancellations within the allowed time frame
• Service-related issues verified by our team

3. How to Request a Refund

To request a refund:

1. Contact our support team with your booking and payment details.
2. Our team will review your request based on the applicable policy.
3. If approved, the refund will be processed to your original payment method.

4. Payment Processing & Timelines

Approved refunds are usually processed within 5–10 business days. The exact time may vary depending on your bank or payment provider.

5. Handling Disputes & Chargebacks

In case of payment disputes or chargebacks, we will conduct a thorough investigation in coordination with the payment gateway and financial institutions. Decisions will be made based on transaction records and applicable policies.

6. Scope of Responsibility

Mussoorie Hotel is responsible for handling bookings made directly through our website. However, we are not liable for services booked through third-party platforms, which are governed by their respective policies.

7. Policy Updates

We may update this policy from time to time. Any changes will be published on our website with an updated revision date.

8. Contact Us

If you have any questions or need assistance regarding payments or refunds, please contact us at info@mussooriehotel.com or visit our Contact Us page.