At Mussoorie Hotel, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website or use our services. By accessing our website, you agree to the terms outlined in this policy.

Our Commitment to Privacy

We follow responsible data practices and maintain appropriate security measures to protect your personal information. Our principles include:

• Collecting only the information necessary to provide our hotel and booking services.
• Using secure systems and technologies to protect your data.
• Restricting access to personal information to authorized personnel only.
• Not selling, renting, or trading your personal information.
• Sharing information only when legally required or with trusted partners.

Information We Collect

Personal Information

When you make a reservation, fill out a form, or contact us, we may collect details such as your name, email address, phone number, billing information, and stay preferences.

Usage Information

We may automatically collect technical information such as your IP address, browser type, device details, and pages visited to improve our website performance and user experience.

How We Use Your Information

• To process reservations and provide hotel services.
• To send booking confirmations and important updates.
• To respond to inquiries and provide customer support.
• To improve our website functionality and services.
• To comply with legal and regulatory requirements.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can choose to disable cookies through your browser settings, although some features of the website may not function properly.

Data Sharing and Third-Party Services

We may share your information with trusted third-party service providers such as payment gateways, analytics tools, and customer support platforms. These providers are obligated to keep your information secure and use it only for the intended purpose.

Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal data from unauthorized access, misuse, or disclosure. However, no online system is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your data.
• Opt-out of promotional communications.

To exercise your rights, please contact us through our contact page.

Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from minors.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated revision date.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please feel free to contact us.